Most people who have a water softener installed in their home will agree that it really is one of those life changing appliances. If your water softener stops working, it really does have a noticeable effect so it is important to keep things in tip top condition. We are often asked why you should service your water softener on a regular basis. Read on to find out…

Cleaning and Upkeep

During the service, our engineer will thoroughly clean out the brine tank and check for salt bridging. The resin will be recharged and the system fully sanitised.

Settings Optimization

Having your water softener serviced annually ensures the valve settings are optimised to save you money. For example, if your family size has changed because a child left home, you probably are now using less water. Our engineer can adjust your valve settings so that your softener regenerates less frequently. 


Like any appliance, your softener has moving parts and o-rings that wear out with time, and need replacement. Your softener’s valve may also need servicing or maintenance.
When you install a softener, you invest financially to have great water and you want to protect your investment by maintaining it properly. Proper maintenance will enable you to enjoy the benefits of soft water for years to come.  Remember, a softener saves you money by reducing detergent and soap usage, as well as protecting water-using appliances in your home like your hot water heater, dishwasher and washing machine. Our engineers keep your system in top shape which will help extend the life of your water conditioner.

Water Assessment

Our engineers can test your water to make sure that the constituents in your water have not changed in the past year. Even if you receive your water from a public water supplier, changes at your local municipal plant can alter the water coming into your home. Based on water test results, we can modify your system settings, install a pre-filter, or whatever is needed to ensure you continue to have outstanding water flowing into your home. And for well water, storm runoff and farming herbicides can seep into groundwater, thus, annual water testing is highly recommended.

Don’t wait for the annual service however if you notice any other issues in the meantime. Please call us straight away if any of the following problems occur:

  • Softener salt remaining at the same level and is not being consumed during the regeneration process.
  • Water is constantly flowing through to the drain.
  • Water feels hard, even after you have added salt, and you are starting to notice water marks on your dishes.
  • You notice a sudden change in your water quality

Please contact us today to book in for your water softener service and we will make sure you continue to enjoy all of the benefits of softened water in your home.